Yes, we can refund the VAT under the following conditions:   You are established in a third country territory You export the goods to the third country ...

Unfortunately, this is not possible for logistical reasons. Immediately after your order is placed, a fully automated process is initiated to ensure tha...

Yes, the prerequisite is a valid VAT identification number. You can store it in your customer account at your billing address.   Please make sure...

After you log in, you may notice that the displayed prices change.  This is because our shop calculates VAT and shipping costs based on the selected del...

There are several reasons why some items are not available for order in specific countries. The most common reasons are: Some items are considered ...

We display the VAT depending on to each delivery country. This leads to different prices. In Germany 19 % value added tax is charged. In comparison, in Den...

An order can only be cancelled as long as it has not yet been handed over to our logistics department. If you wish to cancel an order, please avoid send...