Order 16

• Why can't I see my guest order in my customer account?
• An item is currently not available, when will it be available again?
• Does bike-discount offer vouchers?
• I am ordering from the UK, what do I need to consider?
• I order from Switzerland, what do I have to consider?

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Guidance 3

• Can you give me further information about size and fit of clothes and shoes?
• My carbon frame has an uneven finish, is this a manufacturing defect?
• Which frame size do I need?

Payment 3

• What payment options does bike-biscount offer?
• What are the bank details of bike-discount?
• Payment reminder despite payment.

Warranty / Guarantee / Right of revocation 4

• Guarantee of the brands Radon and Cube
• How long is my revocation right?
• What warranty do I have?
• Extended right of return at the turn of the year 2024/2025 - from which order date will it apply?

My Account 6

• I have forgotten my login information.
• I can not login into my account, what can I do?
• How can I delete my customer account?
• How can I create an account?
• How do I reset my password?

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Returns and Claims 7

• How can I initiate a return/complaint as a guest customer?
• How can I return an item?
• Returning items from non-EU countries
• Do I have to pay the return shipping costs?
• Can I replace items?

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Shipping / Delivery 5

• The package was delivered with a transport damage.
• I have received an incomplete delivery.
• Where is my package?
• What are the shipping costs?
• Has my order already been shipped?