new contact request
How can we help you today?
Enter your search term here...
Why can't I see my guest order in my customer account?
An item is currently not available, when will it be available again?
Does bike-discount offer vouchers?
I am ordering from the UK, what do I need to consider?
I order from Switzerland, what do I have to consider?
View all 16
Can you give me further information about size and fit of clothes and shoes?
My carbon frame has an uneven finish, is this a manufacturing defect?
Which frame size do I need?
What payment options does bike-biscount offer?
What are the bank details of bike-discount?
Payment reminder despite payment.
Warranty / Guarantee / Right of revocation
Guarantee of the brands Radon and Cube
How long is my revocation right?
What warranty do I have?
I have forgotten my login information.
I can not login into my account, what can I do?
How can I delete my customer account?
How can I create an account?
How do I reset my password?
View all 6
Returns and Claims
How can I initiate a return/complaint as a guest customer?
How can I return an item?
Returning items from non-EU countries
Do I have to pay the return shipping costs?
Can I replace items?
View all 7
Shipping / Delivery
The package was delivered with a transport damage.
I have received an incomplete delivery.
Where is my package?
What are the shipping costs?
Has my order already been shipped?