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Order 9

• An item is currently not available, when will it be available again?
• I have forgotten to add an item to my order. Can you please add it?
• I can not find an item in your shop. How can I order it?
• Can several orders be shipped in one package?
• Why do prices increase after the login?

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Guidance 6

• Does bike-discount offer vouchers?
• Can you give me further information about size and fit of clothes and shoes?
• Every day we have a "Deal of the day"? What is it about?
• Which frame size do I need?
• How does the BEST PRICE Guarantee work?

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Payment 3

• What payment options does bike-biscount offer?
• What are the bank details of bike-discount?
• Payment reminder despite payment.

Warranty / Guarantee / Right of revocation 3

• Guarantee of the brands Radon and Cube
• How long is my revocation right?
• What warranty do I have?

My Account 6

• I have forgotten my login information.
• I can not login into my account, what can I do?
• How can I delete my customer account?
• How can I create an account?
• How do I reset my password?

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Returns and Claims 5

• I have received a defective item.
• I have received a wrong item.
• Can I replace items?
• Do I have to pay the return shipping costs?
• How can I return an item?

Shipping / Delivery 4

• The package was delivered with a transport damage.
• I have received an incomplete delivery.
• Where is my package?
• What are the shipping costs?