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Knowledge base
FAQ
News
0
Order
9
An item is currently not available, when will it be available again?
I have forgotten to add an item to my order. Can you please add it?
I can not find an item in your shop. How can I order it?
Can several orders be shipped in one package?
Why do prices increase after the login?
See all 9 articles
Guidance
6
Does bike-discount offer vouchers?
Can you give me further information about size and fit of clothes and shoes?
Every day we have a "Deal of the day"? What is it about?
Which frame size do I need?
How does the BEST PRICE Guarantee work?
See all 6 articles
Payment
3
What payment options does bike-biscount offer?
What are the bank details of bike-discount?
Payment reminder despite payment.
Warranty / Guarantee / Right of revocation
3
Guarantee of the brands Radon and Cube
How long is my revocation right?
What warranty do I have?
My Account
6
I have forgotten my login information.
I can not login into my account, what can I do?
How can I delete my customer account?
How can I create an account?
How do I reset my password?
See all 6 articles
Returns and Claims
5
I have received a defective item.
I have received a wrong item.
Can I replace items?
Do I have to pay the return shipping costs?
How can I return an item?
Shipping / Delivery
4
The package was delivered with a transport damage.
I have received an incomplete delivery.
Where is my package?
What are the shipping costs?