You have a statutory right of withdrawal of 14 days.

The withdrawal period begins on the day you receive the goods. Within this period, you may withdraw from the contract without giving any reason. To meet the deadline, it is sufficient to send your notice of withdrawal before the withdrawal period expires.

Return of goods and return shipping costs

After a valid withdrawal, the goods must be returned to us within 14 days. To meet the deadline, it is sufficient to dispatch the goods in time.

You shall bear the direct costs of returning the goods.

(This does not apply in the case of justified complaints; in these cases, we will of course cover the return shipping costs.)

For orders of parcel-shippable goods with a delivery address in Germany, you have the option to use a return label provided by us for a fee. 

The fee of 4.99 euros will be deducted directly from your refund for the goods.

For goods that cannot be shipped as a parcel (e.g. bicycles or bulky goods), we charge a flat fee of € 50 for collection by a forwarding agent.

Further information on return shipping costs can be found here.

Register a return

Please register your return in your customer account under “Return item”. 

There you can download the return form and – if the requirements are met – the return label directly.

If you placed your order as a guest, you can register a return here.