Whether it is an incorrect delivery, a defect, or a warranty claim: if something is wrong with your item, our customer service team will gladly assist you quickly and easily.
How to contact us:
- Get in touch: Contact us directly, ideally using our contact form.
- Send details & photos: Describe the issue to us as accurately as possible and send us clear, informative photos.
- Get a solution: We will review your case and inform you of the next steps as soon as possible.
Important notice regarding transit damage:
Has the package or the product been damaged during transport?
In this case, please contact us as promptly as possible. To do so, send us photos of the damaged package and the item. This will help us submit a claim to the carrier and resolve your issue quickly. Thank you for your cooperation!