Whether it is an incorrect delivery, a defect, or a warranty claim: if something is wrong with your item, our customer service team will gladly assist you - quickly and easily.

How to proceed:

• Registering a complaint: For smooth processing, it is best to register your complaint directly via your customer account or the link for guest orders. Afterwards, please download the return form.

www.bike-discount.de/en/Return

• Sending details & photos: You will then receive an email from us with a processing number. Simply reply to this message to send us additional details and clear photos showing the issue.

• Receiving feedback: We will review your case and inform you as quickly as possible about the next steps.

• Sending in the item: Before returning the item, please wait for our response. We may be able to offer you a quick solution without the need for a return shipment.

Important notice regarding transit damage:

Has the package or the product been damaged during transport? 

In this case, please contact us as promptly as possible. To do so, send us photos of the damaged package and the item. This will help us submit a claim to the carrier and resolve your issue quickly. 

Thank you for your cooperation!