What must / can I do to initiate a return / complaint as a guest customer?   If you have placed your order as a guest, you can generate the return docu...

Would you like to return one or more items based on your right of withdrawal or under warranty? No problem! Just follow our step-by-step guide to process y...

If you are returning goods from a country for which we do not provide a free parcel stamp, you have to send the goods to us by normal post. The retur...

Assuming that you use our return package stamp,   we bear the return costs if: You make a justified complaint within the warranty period. Further infor...

We do not offer a replacement. If you need an item e.g. in a different size, please send back the item to us for a refund and place a new order via our Onl...

Whether it is an incorrect delivery, a defect, or a warranty claim: if something is wrong with your item, our customer service team will gladly assist you q...