Returns and Claims

I have received a defective item.
Please send back the defective item. We will send you a new item or refund your money according to your wishes. In the event of transport damage we ask...
Fri, 15 Nov, 2019 at 11:13 AM
I have received a wrong item.
In this case please contact our service team. Send us a description of the error via our contact form 'Question about complaint (general)'. Alte...
Fri, 15 Nov, 2019 at 11:16 AM
Can I replace items?
We do not offer a replacement. If you need an item e.g. in a different size, please send back the item to us for a refund and place a new order via our Onl...
Fri, 15 Nov, 2019 at 11:19 AM
Do I have to pay the return shipping costs?
We bear the return costs if: You make a justified complaint within the warranty period. Further information about the topic guarantee you can find in o...
Tue, 9 Jun, 2020 at 4:19 PM
How can I return an item?
Log in into your customer account. You will find the return form by clicking "Return Item". Here you can download your return label and the par...
Fri, 4 Sep, 2020 at 10:21 AM