What must / can I do to initiate a return / complaint as a guest customer?   If you have placed your order as a guest, you can generate the return docu...

Log in into your customer account. You will find the return form by clicking "Return". Here you can download your return note and the parcel st...

If you are returning goods from a country for which we do not provide a free parcel stamp, you have to send the goods to us by normal post. The retur...

Assuming that you use our return package stamp,   we bear the return costs if: You make a justified complaint within the warranty period. Further infor...

We do not offer a replacement. If you need an item e.g. in a different size, please send back the item to us for a refund and place a new order via our Onl...

Please send back the defective item. We will send you a new item (if in stock) or refund your money according to your wishes. In the event of transport...

In this case please contact our service team. Send us a description of the error via our contact form 'Question about complaint (general)'. This ...