Returns and Claims

Returning items from non-EU countries
Log in into your customer account. You will find the return form by clicking "Return Item". Here you can download your return note and the parcel ...
Mon, 9 Aug, 2021 at 12:15 PM
I have received a defective item.
Please send back the defective item. We will send you a new item or refund your money according to your wishes. In the event of transport damage, we as...
Fri, 30 Jul, 2021 at 4:08 PM
I have received a wrong item.
In this case please contact our service team. Send us a description of the error via our contact form 'Question about complaint (general)'. Thi...
Fri, 30 Jul, 2021 at 4:10 PM
Can I replace items?
We do not offer a replacement. If you need an item e.g. in a different size, please send back the item to us for a refund and place a new order via our Onl...
Fri, 15 Nov, 2019 at 11:19 AM
Do I have to pay the return shipping costs?
We bear the return costs if: You make a justified complaint within the warranty period. Further information about the topic guarantee you can find in our...
Thu, 7 Oct, 2021 at 9:35 AM
How can I return an item?
Log in into your customer account. You will find the return form by clicking "Return Item". Here you can download your return note and the parc...
Thu, 7 Oct, 2021 at 9:38 AM