Returns and Claims

Returning items from non-EU countries
Log in into your customer account. You will find the return form by clicking "Return Item". Here you can download your return note and the parcel ...
Mon, 6 Dec, 2021 at 2:04 PM
I have received a defective item.
Please send back the defective item. We will send you a new item (if in stock) or refund your money according to your wishes. In the event of transport...
Fri, 2 Sep, 2022 at 10:01 AM
I have received a wrong item.
In this case please contact our service team. Send us a description of the error via our contact form 'Question about complaint (general)'. Thi...
Fri, 30 Jul, 2021 at 4:10 PM
Can I replace items?
We do not offer a replacement. If you need an item e.g. in a different size, please send back the item to us for a refund and place a new order via our Onl...
Fri, 15 Nov, 2019 at 11:19 AM
Do I have to pay the return shipping costs?
Assuming that you use our return package stamp,   we bear the return costs if: You make a justified complaint within the warranty period. Further infor...
Wed, 12 Oct, 2022 at 3:20 PM
How can I return an item?
Log in into your customer account. You will find the return form by clicking "Return". Here you can download your return note and the parcel st...
Wed, 12 Oct, 2022 at 3:21 PM