What must / can I do to initiate a return / complaint as a guest customer?   If you have placed your order as a guest, you can generate the return docu...

Would you like to return one or more items based on your right of withdrawal or under warranty? No problem! Just follow our step-by-step guide to process y...

If you are returning goods from a country for which we do not provide a free parcel stamp, you have to send the goods to us by normal post. The retur...

Can I exchange items if they don´t fit? We do not offer direct exchanges. If you need an item in a different size or color, it's very simple: ju...

Whether it is an incorrect delivery, a defect, or a warranty claim: if something is wrong with your item, our customer service team will gladly assist you q...