Returns and Claims

I have received a defective item.
Please send back the defective item. We will send you a new item or refund your money according to your wishes. In the event of transport damage we ask...
Fri, 15 Nov, 2019 at 11:13 AM
I have received a wrong item.
In this case please contact our service team. Send us a description of the error via our contact form 'Question about complaint (general)'. Alte...
Fri, 15 Nov, 2019 at 11:16 AM
Can I replace items?
We do not offer a replacement. If you need an item e.g. in a different size, please send back the item to us for a refund and place a new order via our Onl...
Fri, 15 Nov, 2019 at 11:19 AM
Do I have to pay the return shipping costs?
We bear the return costs if: You make a justified complaint within the warranty period. Further information about the topic guarantee you can find ...
Fri, 15 Nov, 2019 at 11:40 AM
How can I return an item?
Log in into your customer account. You will find the return form by clicking "Return Item". Here you can download your return label and the pa...
Fri, 15 Nov, 2019 at 11:42 AM