Please send back the defective item. We will send you a new item or refund your money according to your wishes.
In the event of transport damage we ask for your cooperation so that we can assert our claims against the deliverer.
In this case please send us meaningful photos of the parcel and photos of the defective item so that we can complain about the delivery to the respective carrier.
We kindly ask you to send us both via our contact form 'Question about complaint (general)'. Alternatively you can also email us with the subject "defective item" to firstname.lastname@example.org.