In this case please contact our service team.
Send us a description of the error via our contact form 'Question about complaint (general)'.
Alternatively you can email us with the subject "wrong item received" to
This will help us to react quickly to this error, and we can prevent further faulty items from being shipped.
Afterwards please send back the goods for replacement or credit.
You will automatically receive a confirmation of receipt with a ticket number to your email, please indicate this ticket number on the return note.