Assuming that you use our return package stamp,

we bear the return costs if:

• You make a justified complaint within the warranty period.
  Further information about the topic guarantee you can find in our FAQ under 'What warranty do I have?'.

• Return items from an order with a return value of €50 or more*
  Excluded therefrom are items which are shipped by carrier. These items have to be returned by carrier too and we charge flat rate shipping costs in the amount of € 35.
  
  
  

we do not bear the return costs if:

• You return goods on the basis of revocation* and the value of the goods is less than € 50 .
  
  
• You return the goods on the basis of revocation* which have to be shipped back by carrier. In this case we charge flat rate shipping costs in the amount of € 35 .
  Whether an item is shipped by carrier you can verify by checking your invoice. The carrier in these cases is DHL freight.
  

If you would like to return goods with a value of less than € 50, you can use our parcel label*. In this case, we will offset the discounted return costs of € 4,49 against your credit note.

Please initiate the return online in your customer account by clicking „Return“. Afterwards you have to download the return note and the parcel stamp if necessary.

*valid for the countries: Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria. 

Should you return goods to us on the basis of a revocation/ right of return from a country not listed here, you will bear the shipping costs.