Assuming that you use our return package stamp,
we bear the return costs if:
- You make a justified complaint within the warranty period.
Further information about the topic guarantee you can find in our FAQ under 'What warranty do I have?'.
- Return items from an order with a return value of €50 or more*
Excluded therefrom are items which are shipped by carrier. These items have to be returned by carrier too and we charge flat rate shipping costs in the amount of € 35.
we do not bear the return costs if:
- You return goods on the basis of revocation* and the value of the goods is less than € 50 .
- You return the goods on the basis of revocation* which have to be shipped back by carrier. In this case we charge flat rate shipping costs in the amount of € 35 .
Whether an item is shipped by carrier you can verify by checking your invoice. The carrier in these cases is DHL freight.
If you would like to return goods with a value of less than € 50, you can use our parcel label*. In this case, we will offset the discounted return costs of € 4,49 against your credit note.
Please initiate the return online in your customer account by clicking „Return“. Afterwards you have to download the return note and the parcel stamp if necessary.
*valid for the countries: Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria.
Should you return goods to us on the basis of a revocation/ right of return from a country not listed here, you will bear the shipping costs.