Assuming that you use our return package stamp,


we bear the return costs if:

  • You make a justified complaint within the warranty period.
    Further information about the topic guarantee you can find in our FAQ under 'What warranty do I have?'.

  • Return items from an order with a return value of €50 or more*
    Excluded therefrom are items which are shipped by carrier. These items have to be returned by carrier too and we charge flat rate shipping costs in the amount of 35.

we do not bear the return costs if:

  • You return goods on the basis of revocation* and the value of the goods is less than 50 .

  • You return the goods on the basis of revocation* which have to be shipped back by carrier. In this case we charge flat rate shipping costs in the amount of 35 .
    Whether an item is shipped by carrier you can verify by checking your invoice. The carrier in these cases is DHL freight.

If you would like to return goods with a value of less than € 50, you can use our parcel label*. In this case, we will offset the discounted return costs of € 4,49 against your credit note.

Please initiate the return online in your customer account by clicking „Return“. Afterwards you have to download the return note and the parcel stamp if necessary.

*valid for the countries: Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria. 

Should you return goods to us on the basis of a revocation/ right of return from a country not listed here, you will bear the shipping costs.