What must / can I do to initiate a return / complaint as a guest customer?
If you have placed your order as a guest, you can generate the return documents at the following link:
Please enclose the completed return form so that we can process your return.
In which cases we will cover the shipping costs of your return, please see the following link:
Please note that we cannot provide these shipping labels for every country.
Please see the following link for more information: