What must / can I do to initiate a return / complaint as a guest customer?

If you have placed your order as a guest, you can generate the return documents at the following link:

https://www.bike-discount.de/en/Return/index

Please enclose the completed return form so that we can process your return.

Important for more than 10 items:

Our system can process a maximum of 10 items per return process. If you wish to return more than 10 items, please simply start a second return process in the portal. You can then send all items together in one package – but please make sure to enclose all printed return slips inside the box.

In which cases we will cover the shipping costs of your return, please see the following link:

Do I have to pay the return shipping costs?

Please note that we cannot provide these shipping labels for every country. 

Please see the following link for more information:

How can I return an item? : H&S Bike-Discount GmbH