What must / can I do to initiate a return / complaint as a guest customer?

If you have placed your order as a guest, you can generate the return documents at the following link:

https://www.bike-discount.de/en/Return/index

Please enclose the completed return form so that we can process your return.

Important for more than 10 items:

Our system can process a maximum of 10 items per return process. If you wish to return more than 10 items, please simply start a second return process in the portal. You can then send all items together in one package – but please make sure to enclose all printed return slips inside the box.

For more detailed information and in which cases we will cover the shipping costs of your return, please see the following link:

How can I return an item and who pays for return shipping?

Please note that we cannot provide a shipping label for every country.