What must / can I do to initiate a return / complaint as a guest customer?


If you have placed your order as a guest, you can generate the return documents at the following link:


Please enclose the completed return form so that we can process your return.

In which cases we will cover the shipping costs of your return, please see the following link:

Do I have to pay the return shipping costs?


Please note that we cannot provide these shipping labels for every country. 

Please see the following link for more information:


How can I return an item? : H&S Bike-Discount GmbH