What must / can I do to initiate a return / complaint as a guest customer?


Please use the contact form and select under "Question about" the entry "Return" or "Complaint".


  •  Under "Status" select either "Parts/ Clothing/ Accessories" or "Bike".


  •  Under "Topic" select "I would like to send something back".

After that, we need your name and the e-mail address you used to order from us and the order number belonging to the order (you can find this on your order confirmation).


For a clear assignment and a smooth process, the specification of the identical e-mail address is mandatory.



In the order process as well as in the order confirmation you will therefore be asked as a guest customer to keep the order and invoice number. You will need these when contacting us so that we can process your request.


  •  Under subject please enter "Return documents".

You will then receive the package label and a return bill from us by e-mail. Please fill out this accordingly. 

Please be sure to enclose a copy of the invoice with your return/complaint so that we can assign your order in our system.


 In which cases we will cover the shipping costs of your return, please see the following link:



Please note that we cannot provide these shipping labels for every country. Please see the following link for more information:


How can I return an item? : H&S Bike-Discount GmbH