How can I initiate a return/complaint as a guest customer?

What must / can I do to initiate a return / complaint as a guest customer?

If you have placed your order as a guest, you can generate the return documents at the following link:

Please enclose the completed return form so that we can process your return.

In which cases we will cover the shipping costs of your return, please see the following link:

Please note that we cannot provide these shipping labels for every country.

Please see the following link for more information:

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