If you select prepayment as your payment method, we will ship your order as soon as your payment has been received.
Here is how the automated process works:
- After 4 days: If no payment has been registered by then, our system will automatically send you a payment reminder via email.
- After 8 days: If no payment is received after 8 days in total, the order will be canceled. The reserved items will then become available to other customers again.
Why Hasn't Your Payment Arrived Yet?
If you have already transferred the money, it is usually due to one of these reasons:
- Processing time: Bank transfers generally take 2 to 3 business days. If you made the transfer a few days after ordering, the funds may still be on their way.
- Incorrect payment reference: If the order number is missing or incorrect in the payment reference field, our system cannot automatically match the payment to your order.
- Instant bank transfers: Payments made via so called "instant bank transfer" are imported into our system the following morning. Your order will then be processed immediately.
Tip: Please check your transfer details for any typos. If you notice an error, simply inform us via our contact form using the subject "'incorrect bank transfer" – we will be happy to assist you!