If you are having trouble logging into your customer account, here are the right solutions at a glance:

1. Reset password 

You can reset your password at any time via the link password recovery:

• Open the link and enter the email address you are registered with.
• We will immediately send you an email containing a confirmation link.
• You can then set a new password for your account using this link.

2. Still unable to log in? 

If logging in still doesn't work despite entering your password, please note the following:

• Capitalization: Pay attention to the exact spelling (upper and lower case) of your password.
• Avoid spaces: Make sure that no unintended spaces were entered before or after the password.

3. Email address no longer known or invalid? 

If you no longer have access to the email address stored in your account or can no longer remember it, please simply register as a new customer with a new email address.

Please note: Your previous order data cannot be transferred to the new customer account. Unfortunately, merging customer accounts is not possible.

Do you need further assistance? Our customer service team is happy to help you. Please send us an email at support@bike-discount.de with the subject "Login problems". 

Note on verification: Please use the email address stored in your customer account to contact us if possible. This ensures that we can assign the request directly to your account.