Should an item not be available we will specify the delivery date according to our supplier. If you do not find a delivery date in the item description we d...

That is not possible for logistical reasons. We can neither add an item to an existing order nor can we ship an order together with another order. T...

You only can order items at our website which are in our product range. It is not possible to order items that are not listed in our product range. As soon...

Yes, we can refund the VAT under the following conditions:   You are established in a third country territory You export the goods to the third country ...

That is not possible for logistical reasons. We can neither add an item to an existing order nor can we ship an order together with another order.

Yes, the prerequisite is a valid VAT identification number. You can store it in your customer account at your billing address.   Please make sure...

If you see other item prices after the login than before the login your internet connection probably runs with a server which is located outside the EU. Th...

There are several reasons why some items are not available for order in specific countries. The most common reasons are: Some items are considered ...

We display the VAT depending on to each delivery country. This leads to different prices. In Germany 19 % value added tax is charged. In comparison, in Ita...

It is only possible to cancel an order as long as this order is not transferred to logistics. If you want to cancel an order please do not send any email t...