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An item is currently not available, when will it be available again?
Should an item not be available we will specify the delivery date according to our supplier. If you do not find a delivery date in the item description we d...
Wed, 13 Nov, 2019 at 3:39 PM
I have forgotten to add an item to my order. Can you please add it?
That is not possible for logistical reasons. We can neither add an item to an existing order nor can we ship an order together with another order. T...
Wed, 13 Nov, 2019 at 3:42 PM
I can not find an item in your shop. How can I order it?
You only can order items at our website which are in our product range. It is not possible to order items that are not listed in our product range. As soon...
Mon, 18 Nov, 2019 at 10:50 AM
Can several orders be shipped in one package?
That is not possible for logistical reasons. We can neither add an item to an existing order nor can we ship an order together with another order.
Wed, 13 Nov, 2019 at 3:52 PM
Why do prices increase after the login?
If you see other item prices after the login than before the login your internet connection probably runs with a server which is located outside the EU. Th...
Wed, 13 Nov, 2019 at 3:55 PM
Why am I not able to oder some items to my country?
There are several reasons why some items are not available for order in specific countries. The most common reasons are: Some items are considered ...
Mon, 18 Nov, 2019 at 10:57 AM
Why are there different prices for each delivery country?
We display the VAT depending on to each delivery country. This leads to different prices. In Germany 19 % value added tax is charged. In comparison, in Ita...
Wed, 13 Nov, 2019 at 4:05 PM
How do I cancel an order?
It is only possible to cancel an order as long as this order is not transferred to logistics. If you want to cancel an order please do not send any email ...
Mon, 18 Nov, 2019 at 10:59 AM