If you have a customer account with us and you have placed your order as a guest, this order will not be displayed in your customer account.      Unfo...

Should an item not be available, we will specify the delivery date according to our supplier. If you do not find a delivery date in the item description, we...

Vouchers can only be purchased and redeemed if the billing and delivery address is within Germany. Vouchers can be ordered here. Simply enter the amount y...

For customers from Great Britain (except Northern Ireland) there is a minimum order value of 175 GBP incl. shipping costs. Unfortunately, ...

If you have selected Switzerland as country of delivery, you will be shown the prices including Swiss VAT of 7.7% or 2.5%. If you have selected Germany as ...

That is not possible for logistical reasons. We can neither add an item to an existing order nor can we ship an order together with another order. T...

A competitor offers an item cheaper? With our BEST PRICE Guarantee you have the possibility to order an item for the same price as found by a competitor. ...

You only can order items at our website which are in our product range. It is not possible to order items that are not listed in our product range. As soon...

You are not sure if you want to buy an item yet? Perhaps you want to buy one or more items at a later time? Then you can set the item 'on hold' in ...

Yes, we can refund the VAT under the following conditions:   You are established in a third country territory You export the goods to the third country ...