Order

An item is currently not available, when will it be available again?
Should an item not be available we will specify the delivery date according to our supplier. If you do not find a delivery date in the item description we d...
Thu, 12 Dec, 2019 at 12:55 PM
Does bike-discount offer vouchers?
Vouchers can only be purchased and redeemed if the billing and delivery address is within Germany. Vouchers can be ordered here. Simply enter the amount y...
Wed, 10 Jun, 2020 at 3:15 PM
I am ordering from the UK, what do I need to consider?
For customers from Great Britain (except Northern Ireland) there is a minimum order value of 175 GBP incl. shipping costs. Unfortunately, ...
Wed, 4 Aug, 2021 at 3:55 PM
I order from Switzerland, what do I have to consider?
If you have selected Switzerland as country of delivery, we will still display the German VAT for each article in our online shop. However, since 01.01.2019...
Wed, 4 Aug, 2021 at 4:42 PM
I have forgotten to add an item to my order. Can you please add it?
That is not possible for logistical reasons. We can neither add an item to an existing order nor can we ship an order together with another order. T...
Wed, 13 Nov, 2019 at 3:42 PM
How does the BEST PRICE Guarantee work?
A competitor offers an item cheaper? With our BEST PRICE Guarantee you have the possibility to order an item for the same price as found by a competitor. ...
Wed, 13 Nov, 2019 at 4:46 PM
I can not find an item in your shop. How can I order it?
You only can order items at our website which are in our product range. It is not possible to order items that are not listed in our product range. As soon...
Mon, 18 Nov, 2019 at 10:50 AM
What is the wish list for?
You are not sure if you want to buy an item yet? Perhaps you want to buy one or more items at a later time? Then you can set the item 'on hold' i...
Fri, 15 Nov, 2019 at 12:33 PM
I would like to export goods from the EU, is a VAT refund possible in such a case?
Yes, we can refund the VAT under the following conditions:   You are established in a third country territory You export the goods to the third country ...
Mon, 12 Apr, 2021 at 2:34 PM
Can several orders be shipped in one package?
That is not possible for logistical reasons. We can neither add an item to an existing order nor can we ship an order together with another order.
Wed, 13 Nov, 2019 at 3:52 PM