As soon as your order has been packed and handed over to the shipping provider, we will send you a shipping confirmation via email.
In this email, you will also find your tracking link. Please note that this link usually becomes active the following day, once the package has reached the first distribution center.
Standard Delivery Times & Special Notes
The delivery time depends on your delivery country. If you have chosen to pay in advance (Vorkasse), this period begins only after the full payment has been received.
The current delivery time for each item can be found directly on the respective product page in our online shop. (Please note: different delivery times apply to bicycle orders.)
Since delays can occasionally occur – both on our end and with the courier – we recommend planning your order well in advance (e.g., before going on holiday).
When to contact us
- No shipping confirmation? If more than 4–5 working days have passed since your order (or payment receipt) and you have not received an email from us, please use our contact form (Please select: Order / After ordering / items not yet dispatched). Please keep in mind the different delivery times for bicycles here as well.
- Delivery delay? If the package has not arrived and the usual delivery time has been exceeded by 2–3 working days after receiving the tracking link, we recommend contacting us via the contact form (Please select: Order / After ordering / Delivery delay).