Privacy Policy – Frequently Asked Questions
Here you will find brief and clear answers to frequently asked questions about data protection at Bike-Discount. Detailed information on individual processing activities, legal bases, recipients, and storage periods can be found in our privacy policy.
Detailed information: Privacy Policy
What data is processed when visiting bike-discount.de?
You can visit our website without actively providing your name or contact details. However, access data is processed to ensure the secure and technically flawless operation of the website. This may include, in particular, the IP address, date and time of access, the page visited, as well as device and browser information.
In addition, we use technically necessary technologies, for example for shopping cart, security, and consent functions. Optional analysis or marketing technologies are only used in accordance with your selection in the cookie settings.
What data is processed during an order or in my customer account?
When you place an order, we process the information required for processing, payment, and delivery. You can identify which information is required by the marked mandatory fields.
When you open a customer account, we also process the account and contact details you enter, as well as the order and service data assigned to your account. The customer account makes future orders and the use of the offered account functions easier for you.
Order and billing data may continue to be stored after an order has been completed if statutory retention obligations exist or if the data is still required to process claims.
How can I have my customer account deleted?
You can request the deletion of your customer account via our support team.
Please use the email address stored in your customer account if possible. This allows us to securely assign your request. If you no longer have access to this email address, we may request the information necessary to verify your authorization.
Data that we are still required to retain due to legal regulations will only be kept for these purposes and deleted after the relevant retention periods have expired.
Is my personal data passed on to other companies?
We only pass on personal data if this is necessary to process your order or request, if you have given your consent, if there is a legal obligation, or if another legal basis permits the transfer.
Recipients may include, in particular, IT and hosting service providers, shipping and logistics companies, payment service providers, credit institutions, fraud prevention service providers, suppliers for drop-shipping transactions, newsletter and consent service providers, and other partners required for the selected service.
For individual services, processing may take place outside the European Union or the European Economic Area. Details on recipients, third-country transfers, and protective measures can be found in our privacy policy.
How can I manage cookies and consents?
Technically necessary cookies and comparable technologies are used so that the shop and expressly requested functions can be provided.
Optional technologies, in particular for analysis or marketing, are only used in accordance with your consent. You can check your selection at any time via the cookie settings on our website and change it with effect for the future.
Further information on the technologies used, providers, and storage periods can be found in the cookie settings and in our privacy policy.
What data is used for the newsletter and how can I unsubscribe?
If you subscribe to our newsletter, we use your email address to send you the newsletter based on your consent. Service providers commissioned by us may be used for dispatch.
You can unsubscribe at any time with effect for the future. To do so, use the unsubscribe link in the newsletter or contact us via the contact options stated in our privacy policy.
After unsubscribing, your email address will be removed from the active recipient list. To the extent necessary, we may document that you have unsubscribed to prevent you from receiving newsletters again through this registration.
What data protection rights do I have and who can I contact?
Subject to the legal requirements, you have in particular the right to access, rectification, erasure, restriction of processing, and data portability. You can object to processing and revoke consent given at any time with effect for the future.
For data protection inquiries, please use the contact details provided in our privacy policy. There you will also find the contact details of our data protection officer.
If you are not satisfied with our response, you have the right to lodge a complaint with a data protection supervisory authority – either where you live, where you work, or where our company is based.
The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of Rhineland-Palatinate (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz), Hintere Bleiche 34, 55116 Mainz, Germany (www.datenschutz.rlp.de).