We kindly ask all customers to check the package for possible damage when you receive it.
Should the parcel be re-glued by the deliverer or should it show clear damage please refuse acceptance!
The goods are then automatically returned to us. Afterwards we can refund the purchase amount or arrange for a new shipment depending on your wishes.
If you have already accepted a damaged or glued package we ask for your cooperation so that we can assert our claims against the deliverer.
In this case please send us meaningful photos of the package and the defective item so that we can complain about the delivery to the respective carrier.
Please send all photos via our contact form 'question about complaint (general)'. Alternatively you can email us with the subject "defective item" to firstname.lastname@example.org.
Please let us know if you want a replacement of the defective goods or if you want a refund of the purchase price.