If you have received a damaged or resealed package, we kindly ask for your cooperation so that we can report the issue to the carrier.

Please contact us via our contact form and select the category 'complaint (general)'.

Include clear photos of the package (from all sides) and the damaged item, so we can properly file a claim with the respective transport company.

Please let us know whether you would like a replacement of the damaged item or a refund of the purchase amount. 

We apologize for the inconvenience, and sincerely thank you for your support.