In order to keep you informed about the progress of your order, you will receive two further status emails from us after the order confirmation. The first email will be sent by our system after your order has been packed. You will receive the second one during the evening after the parcel has been picked up by the deliverer.
In the second email you will also find the tracking link for tracking your shipment.
- In most cases the link will not be activated until the next day, when the package has been processed for the first time in a distribution center.
You will generally find the delivery time for the desired product and your country of delivery displayed with the product. (Please make sure you have selected the correct delivery country.)
- Prepayment orders can only be processed after receipt of payment.
- Please note the differing delivery times for bicycles. The current delivery time can be found in our online store on the product page of the respective item.
Nevertheless, please plan a longer delivery time for your orders especially if you need the goods e.g. for the holiday start. In individual cases delays may occur with us or with the supplier.
- If more than 4-5 working days should elapse after the order/receipt of payment without a dispatch notification, please contact our service via our contact form (question to order (general)).
(Please note that delivery times for bicycles are different. The delivery time is always shown next to the article in our online shop.)
- After the goods have been shipped you can track your order via the tracking link with the respective carrier. Should the order still not be delivered after more than 4-5 working days please contact our service via our contact form (question about delivery delay).